What are the 4 types of communication styles – Find out which one works the best

What are the 4 types of communication styles – Find out which one works the best

Are you still wandering to find a satisfactory answer to what are types of communication styles? Well, there are four, and this blog post is your opportunity to know them all. The fact is that communication is a key to building relationships, and people tend to communicate in one of these styles. Not to forget, each of these communication styles has its pros and cons that you’ll find out as you read this exciting blog post to the end. So, without further ado, let’s discuss the first type of communication style.

Four types of communication styles you should know

Let’s shed some light on the four different types of communication styles which one is the best.

Passive Communication

Passive communication avoids confrontation. Using this style, we tend to talk about our feelings, thoughts, and ideas with others by using “I” statements instead of saying something directly about ourselves. Passive communicators avoid expressing their opinions or emotions, making them appear timid or shy. They may also feel the need to please others, so they only speak up when they need to do so.

This type of communicator yields to others and often acts indifferently. Most commonly, they fail to communicate their feelings or needs, allowing others to express themselves. The lack of effective outward communication may also lead to resentment, misunderstanding, or anger. 

Passive communicators often exhibit these traits:

  • They’re not assertive in their relationships with others
  • They don’t like taking risks, especially when it comes to speaking up for themselves
  • They feel like they need permission from others before doing things

Passive communication can be helpful when you want to express your feelings without saying so directly. However, if you’re trying to get someone else’s attention through passive communication, then there’s a good chance that they may see your behavior differently than intended. Hold on, as more exciting stuff is coming your way on different types of communication.

Aggressive Communication

Aggressive communication is when you get angry and yell at the other person. This can be a way to express your feelings, but not always considered the best way. Such communication is inappropriate in most situations, as other people around you may get hurt. 

Aggressive behavior isn’t usually beneficial either, as it tends more towards hurting than helping. Such communicators tend to interrupt people and don’t listen to others, which can be seen as rude or disrespectful. They may also seem intimidating because they use their power over other people negatively.

Passive-Aggressive Communication

Passive-aggressive communication is a way of communicating that is indirect, subtle, and secretive. It can be challenging to understand.

It’s also used as a defense mechanism for people who are hurting or upset about something in their lives. And want to avoid dealing with it head-on by pretending everything is okay when it isn’t. The problem is that this strategy only makes things worse over time. The more you ignore your problems (or try to hide them), the bigger they get!

Passive-aggressive people are often very indirect. They use this technique to avoid conflict or hurt others’ feelings. They may also be aggressive in their own way by using passive-aggressive behavior to express their anger, for example, refusing to take responsibility for something that’s been done wrong by them when it wasn’t their fault.

Assertive Communication

Assertive communication is a style of communication that is direct, honest, and open. It allows you to share your thoughts, feelings and needs assertively. Assertive people are clear about what they need from others and have the confidence to say it. Do call center agents practice this communication style? Well. that sounds like a topic for another blog post, so stay tuned!

Anyways when someone uses this style of communication:

  • They don’t sugar-coat things or pretend their needs aren’t important.
  • They don’t blame others for their problems but take responsibility if they want something done differently or differently than what’s been agreed upon beforehand.

There are different ways to communicate. Knowing which type of communication is the most effective for different situations is also important. Reading the four types, we could easily say that assertive is the most effective one because it’s the type you use to get a message across clearly and directly without being misinterpreted or ignored.


There are various communication styles, each of which has its own advantages or disadvantages. Hence, knowing which type will work best for you in a specific situation is important. This way, you can be confident in yourself and those around you.

When communicating with others, it’s important to understand their communication style. The more we communicate in a way that matches their style, the more effective our conversations will be. Knowing where someone falls on this spectrum can help us understand their thoughts and feelings before speaking. We are sure that you have also found the answer to ‘why is call center communication important?’ while reading this interesting write-up. We are also sure that if someone asks you, what are the types of communication or ‘what does communication mean?’ You can quickly answer this in great detail. 

Furthermore, if we have skipped including something important here, please comment or write to us at our official email address.

Frequently Asked Questions

What are the 7Cs of effective communication? What are some effective communication skills? Why are interpersonal skills important in the workplace? Why a call center agent needs good communication skills? What are the four valuable tips for active listening?

Related Blogs

20 Jan, 2023
What is computer telephony integration?

How do call center agents manage so many calls in a day? You can imagine them sitting by the telephone and dialing random numbers. Pretty hectic, isn’t it? To your surprise, they don’t do that now. Thanks to the latest technology and computer system for existence. Now all they need is to[…]

19 Jan, 2023
What is Customer service outsourcing?

Should you go for outsourcing your customer service? Sure, it is an excellent way of improving the quality of customer experience and reducing costs. Just remember that delegating this to expert services providers allows you to focus on your strengths. Plus, outsourcing your customer support[…]

09 Jan, 2023
What is Shrinkage in a Call Center?

Are you finding it hard to understand the term call center’s Shrinkage? It is the unavailability of call center agents to handle calls for any reason ranging from holidays to late arrivals. It’s a common problem in call centers, especially when there’s an increased customer demand but fewer people[…]

06 Jan, 2023
What is Omnichannel Call Center?

Are you wondering what an Omni Channel Call Center is all about? Is it different from the traditional one? Why is it termed ‘Omni’ anyways? A mini-channel call center is easier to read, so why don’t people call it that? Relax, as this exciting blog post covers all the answers you are trying to find. […]

31 Dec, 2022
What are Healthcare BPO Services?

Consider if you are a physician running a clinic with some patients to deal with daily. Your primary concern would be to devote proper time to each of them coming, addressing their health condition, and resolving their problems. But you will agree that it is not everything about[…]