Inbound Call Center Service

All Star BPO strives to be your best outsourcing partner!

Why Choose All Star BPO Inbound Call Service?

You're in a bind and need to get your hands on a team of experts who can handle your customers' enquiries to turn them into leads. All Star BPO is a leading provider of a wide array of inbound call center services under one roof with state-of-the-art technology.

We hold the owner of working with a globally spread client base. Our team comprises passionate minds who have achieved milestones of generating thousands of happy customers.

To keep the success going, we always make your goals our goals. Who is more excited about helping you grow your business than All Star BPO? It's high time to enjoy streamlined expertise with zeal.

Our highly trained professionals rock with a simply realistic approach: providing you dedicated experts with the highest ROI possible!

We're not just a call center—we're an all-in-one service that helps companies in industries such as banking, retail, dining, real estate, travel, and more.

All Star BPO partners with domestic and international clients alike, so no matter where your business is based or what language barrier your employees face, we can help!

Whether customer service is answering incoming calls or helping manage leads for your sales team, our inbound call center services are the perfect fit for your business.

Our guaranteed high-quality, personalized service will make your customers feel like they are talking to an experienced person—not some impersonal machine. Your potential customers are a step away from getting exceptional answering services.

Do not wait any further, and let's avail a service that will make you feel like a million bucks!

Expert Call Center Professionals
Competent training programs
Extensive experience
Inbound Call Service
Inbound Call Center Services - Why Is It Worth It?

Looking for an inbound call center service? All Star BPO is an industry leader in providing high-quality inbound call center services in the USA and our international clients. We are a full-service business process outsourcing company that offers a wide range of services, including quality assurance, sales, customer care, and technical support.

Tier 1 Tech Support
Tier 1 Tech Support
Tier 1 Tech Support

Our team of trained Tier 1 tech support agents can answer any question related to your products, services, or company history. When customers call, we will provide them with skilled technicians to help with;

  • Technical support for software, hardware, and networking
  • Technical Customer service for products and services
  • Technicalities of Sales and marketing for product launches/rollouts

Direct Response Call Center
Direct Response Call Center
Direct Response Call Center

You will be benefited from our complete packaged solutions- from the initial contact to the sale and beyond. We will start processing from strategy development, call script creation, lead generation via cold calling or emailing campaigns, lead qualification and tracking, call monitoring and recording, call agent training, coaching, and supervision, customer service management (CSM), and account management services for clients that require them before going live with their campaigns.

Premium Lead Qualification Services
Premium Lead Qualification Services

We skyrocket your sales and revenue by increasing your lead conversion rates at Call Center Glory!

Our Lead Qualification Experts can determine the worth of pursuing leads through; Data collection, Profiling, and Screening. We do it with an extensive validation process where the lead is analyzed for suitability and credibility before passing it on to your sales team for further action.

Hotline Call Center Service
Hotline Call Center Service
Hotline Call Center Service

Don't you hate it when you're trying to get through to customer service, and the call gets disconnected? With our hotline call center services, you can provide your clients one-on-one contact and help them navigate their challenges. 

  • Fully equipped 24/7 support for all types of issues
  • Accessible by phone, email, chat, and text message
  • Detailed reports on customer interactions

Inbound Order Taking Services
Inbound Order Taking Services
Inbound Order Taking Services

Our prevalent service makes it a perfectly ideal option for small businesses or large ones looking to expand their potential customer base. We’ll relieve you from order tracking hassles to recording them in the system, handling incoming calls, emails, chats, payments, delivery schedules, and much more.

Reservation Services
Reservation Services
Reservation Services

You and your customers are always on the go. That's why our offer allows you to get a better handle on your business's reservations, from making them to tracking them, from ensuring they're adequately fulfilled to guaranteeing you have the correct information at hand when it comes time to pay for them.

What Makes All Star BPO Inbound Call Center Different?

It is crystal clear "Because we care." All Star BPO lives in the fast lane and puts customers first to make you number one. Level up your business performance and outsource with the business process leaders who adapt to changes rapidly and execute consistently.

Always Available
Always Available
You never have to worry about being able to get in touch with us in times of need and get 24/7 hours support.
Capture every lead
Capture every lead
We don't just capture leads; we capture every lead with identified pain points, personalized pitch, and a "one-size-fits-all" experience!
No voicemail, no bots
No voicemail, no bots
We believe in the power of human connection to win more business for you: with no more bothered with voicemail menus, bots, and long hold times.
Never closed for business
Never closed for business
24/7 service is our speciality. We never close our doors for business to provide round-the-clock support.
You Know Your Callers—& We Do Too
You Know Your Callers—& We Do Too
Each call is handled by an expert who knows exactly who they are and what they need with no more frustration at being thrown into a queue.
Manage Your Calls
Manage Your Calls
It's okay. You're busy. We get it. You'll never be interrupted again by a pesky phone call while trying to get essential things done.
Client Testimonials
Ulric Green

As a business owner, I know the value of time. I needed to outsource my call center and found All Star BPO. They did an excellent job in transferring our call center operations to them. All in all, it's a great company that has helped us increase our call volume by 20% We are very satisfied with their service and would recommend it to others.

Ulric Green
BELINDA MADRON

I recently started outsourcing my IT needs with All Star BPO, and I have to say that the service has far exceeded my expectations. The Tier 1 support is knowledgeable, courteous, and pleasant to deal with. They are always available to help you, I would recommend this service to anyone who wants to outsource their IT needs.

BELINDA MADRON
Alex Ramos

I have been in the telecom industry for the past twelve years and I've dealt with a lot of outsourcing companies and hotline call center experts and to be honest, all of them were good, but you guys are great. I'm a very demanding client and your team has been able to address all my concerns. You guys are quick to respond, you're always nice and never rude towards my clients. It's a pleasure working with you :)

Alex Ramos
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Frequently Asked Questions

We've got answers! From how long it takes for us to get your calls, how many callers we can take per hour, and even how many people are on our team, we have all the information you need right here.

We've been delivering inbound call center services since 2014 and are proud of our track record.

Here's food for thought for the decision of choosing us;

  • Our executives are trained to handle any situation with poise and professionalism—they keep their cool under pressure.
  • Our system is scalable, so we can scale with you whether you're just getting started or growing exponentially!

You don't want just any old call center company; you want someone who will stand behind their work with pride. That's what we do here at All Star BPO: we go above and beyond for our clients, so you can be sure that your needs are always met.

Why choose All Star BPO for your inbound call center service? What are the benefits of inbound call center service? How do I start using All Star BPO services? Are you able to deliver inbound call center service?

We're All About You

Our Mission: To treat your business like ours.
Our Promise: You'll get a solution that perfectly fits your needs.

Inbound Call Center Services in USA

Are you looking for a call center outsourcing service in the USA that can handle your calls from any culture, language, and region? Well, look no further.

We are a reliable partner to help you manage your inbound calls, help you cut through the noise, and find the right partner for your business.

We believe in going above, and beyond what is expected from our clients, so we take every opportunity to exceed their expectations. The result? A happy client who will come back again and again!

Our trained agents will answer their questions promptly and efficiently. Meanwhile, making sure they feel welcome and comfortable throughout the entire interaction. You can rest assured knowing that our agents are well-trained and friendly!

Our team of experienced professionals is ready to work with you to develop a custom solution program that:

  • Provides highly efficient assistance involving a virtual receptionist, IVR, and 500 call answering services.
  • Receives customer calls from around the world 24/7/365.
  • Reduces costs by eliminating the need for an on-site receptionist or operator.
  • Increase your sales and customer satisfaction.
  • Enhance customer retention.
  • Expand your business hours and improve employee productivity.

Invest in inbound customer service outsourcing

If you're looking for a way to increase your ROI, invest in Inbound Customer Service Outsourcing. In this age of digital disruption, the customer is king. If your current setup isn't cutting it, you have a lot of pain points on your plate. That will not just cost you money but also goodwill. Fix them now with us! Reduce overhead costs, save time, and attract new customers with an expert team. This allows you to extend your customer service hours without adding a headcount.

Expert call center professionals

We'll take care of all the behind-the-scenes work for you, so you can focus on your customers. We'll handle your calls, take down their information, and transfer them to the right people. You can even have different departments answer calls based on what area they need help with.

And even better? Our rates are competitive with high ROI!

Competent training programs

We've got everything covered, from our top-notch competent training programs to our impeccable customer service standards. Our service is backed by brilliant training sessions, so you can be sure that your staff will be able to provide outstanding service from day one!

Transparency

When you're running a business, you can't afford to lose a single customer.

But with All Star BPO, you don't have to worry about either!

Monitor your employees' performance and productivity at all times. You will know precisely the time spent on each call and how many calls they take per day/week/month, etc. This information will help you better manage your workforce and ensure that everyone is working at maximum efficiency.

100% voice recording

Businesses, we hear you.

You need a way to keep track of your calls, but you want to avoid the imperviousness of recording them all. All Star BPO's inbound call center service allows you to record every single call and automatically transcribe it. No more having to manually listen to every call and type up what's being said!

Our company has the latest technology and equipment available on the market today. This means your recordings will be high quality and clear!

Extensive experience

Our team has extensive experience in handling high-volume calls. You can rest assured that they'll be able to address whatever comes their way. Their expertise is invaluable in providing quality customer service and managing client expectations. They're also well equipped with the tools to effectively communicate with customers and colleagues.

Let us take some of that weight off your shoulders without sacrificing quality — so you can run an efficient operation!

Modern technological solutions

You may wonder why you should choose us over other companies offering similar services. The answer is simple: we've always believed that modern technological solutions should make things easier for businesses, not harder. That's why we've developed our expertise in artificial intelligence and predictive analytics! It is to help enterprises to optimize their inbound call center services by finding their pain points and helping them solve them.

Our Blogs

20 Jan, 2023

How do call center agents manage so many calls in a day? You can imagine them sitting by the telephone and dialing random numbers. Pretty hectic, isn’t it? To your surprise, they don’t do that now. Thanks to the latest technology and computer system for existence. Now all they need is to[…]

19 Jan, 2023

Should you go for outsourcing your customer service? Sure, it is an excellent way of improving the quality of customer experience and reducing costs. Just remember that delegating this to expert services providers allows you to focus on your strengths. Plus, outsourcing your customer support[…]

09 Jan, 2023

Are you finding it hard to understand the term call center’s Shrinkage? It is the unavailability of call center agents to handle calls for any reason ranging from holidays to late arrivals. It’s a common problem in call centers, especially when there’s an increased customer demand but fewer people[…]

06 Jan, 2023

Are you wondering what an Omni Channel Call Center is all about? Is it different from the traditional one? Why is it termed ‘Omni’ anyways? A mini-channel call center is easier to read, so why don’t people call it that? Relax, as this exciting blog post covers all the answers you are trying to find. […]

31 Dec, 2022

Consider if you are a physician running a clinic with some patients to deal with daily. Your primary concern would be to devote proper time to each of them coming, addressing their health condition, and resolving their problems. But you will agree that it is not everything about[…]

30 Dec, 2022

How can appointment-setting services be of any use? Like anyone from the staff can set an appointment with the prospect. So, what makes these service providers so unique? Sure, any of your employees can easily handle these duties, but the question is, for how long? Because a prospect[…]

27 Dec, 2022

An inbound call center receives too many calls on a regular basis. How do they manage to deal with all of them? More importantly, how do they ensure these calls are transferred to the suitable agent? I can hear you saying Interactive Voice Response (IVR). Not at all, because it only[…]

26 Dec, 2022

Does the term IVR still sound confusing? No more, as we have some exciting information for you on that in this amazing write-up. Shortly, it stands for Interactive Voice Response, and it’s a great way to improve your call center operations and customer experience. No wonder you[…]

23 Dec, 2022

Call center agents are an essential part of a call center’s success. They become the face of an organization when being assigned the role of customer support representatives. They have to handle customer queries, complaints, requests, and more when they are on the phone with customers[…]

22 Dec, 2022

Are you curious to find out how you can improve your call center productivity? Don’t worry; you are in a perfect spot to learn that. Determining the call center’s productivity is crucial as it’s a key factor for its success. It’s not just about how many calls you get but also how well they are […]

21 Dec, 2022

Are you still wandering to find a satisfactory answer to what are types of communication styles? Well, there are four, and this blog post is your opportunity to know them all. The fact is that communication is a key to building relationships, and people tend to communicate in one of these styles[…]

20 Dec, 2022

Is the term ‘cold call’ still sounds confusing? We bet it won’t be anymore when you give this interesting write-up a good read. A cold call is when someone calls a stranger on the phone and tries to sell them something or get more information about them. Remember that it is one of the most […]

19 Dec, 2022

Are you wondering whether hiring a call answering service is good for your small business? You bet it is in many ways! You can’t deny how it provides convenience and reliability to entrepreneurs with a limited budget to spend on an important support activity. Not to forget[…]

17 Dec, 2022

Can’t figure out what back office support means? Maybe someone has asked you to define back office support, and you have googled it instantly to land here. Don’t worry; you are in the right spot for that! In simple words, these are the activities that aren’t customer-facing[…]

16 Dec, 2022

Are you still wondering what a call center actually does? We bet you won’t again if you could invest 5 minutes of your time into reading this interesting write-up. That’s right, we have a lot for you on call center services, what a call center does, and more in this very informative blog post. So, […]

15 Dec, 2022

Ever wondered why some healthcare call centers perform well while others struggle to find their feet in the industry? Maybe they are following good strategies or must have highly competent staff. In short, it could be anything that is clicking for a specific call center. And, we couldn’t know what exactly it is[…]

02 Dec, 2022

You must not have thought chatbots could play such an important role in the organization’s success, have you? It means you are still unaware of the benefits of chatbots. Like you don’t know how they are a cheap alternative to keeping full-time employees, do you? It tells that you[…]

02 Dec, 2022

Why would companies opt for outsourcing? Keeping an in-house resource sounds like a better idea, doesn’t it? Not for many organizations, at least not for the newly incorporated. Because the cost of maintaining such a department may be a little too much for their budget[…]

30 Nov, 2022

We bet you are hearing a lot about outsourcing as the business way to thrive. But there needs to be a convincing answer for why it is important. And we can guess it right that you have yet to find a satisfactory answer or you won’t be wandering still. It means we already know what […]

30 Nov, 2022

So, you have recently set up a call center and are now looking to sign some clients. But they are not easy to come by, are they? Not that difficult as well, though. Yes, if you could take care of a few things, you’ll have some businesses running to you for call center outsourcing. Speaking […]

30 Nov, 2022

Are you having a tough time understanding the difference between answering services and call center services? Yes, the two reads like the same thing, don’t they? Maybe you should know that business answering service providers handle incoming telephone calls, while a call center does this and more[…]

24 Nov, 2022

Are you having a hard time finding good information about the BPO call center? Don’t worry! We have a lot on the subject for you here. Precisely, it is a third-party company accepting the responsibility of a business call center function. Businesses outsource for a number of reasons. Plus[…]

24 Nov, 2022

Do you know that a call center also has types? Maybe you never thought about it. Since to this point, you picture it as an organized place full of people busy making random marketing calls to people around the globe. That’s right, call centers do that, but it’s just one of the many things they […]

23 Nov, 2022

As you hear the word call center, those sugar-coated calls from telemarketing agents must pop up in your mind, putting you in a bad mood to read the rest of this article. Hold on, as you might be perceiving it differently. A call center deals with incoming and outgoing calls[…]

22 Nov, 2022

Are you wondering how the two terms, inside sales and outside sales different? If you could invest 5 minutes reading this informative write-up, you won’t bother researching them again. Difference between inside and outside sales is more like it is between the two words, inside and outside[…]

18 Nov, 2022

A call center agent must consistently interact with customers and potential customers over the phone. Therefore, effective communication plays an integral role here. Just imagine if the agent lacks good communication skills; how can he make a potential customer properly understand[…]

17 Nov, 2022

Are you in two minds about using automated medical answering services? Yeah, the receptionist could easily handle those patient calls. So, what’s the advantage of automating your medical office? But your receptionist is unsure when a patient will call, isn’t she? Maybe she is wondering[…]

16 Nov, 2022

Are you on the hunt for the best call center outsourcing companies in the USA? Perhaps you have decided to outsource this vital business function. Rightly so, as you can’t be the jack of all trades. Whereas outsourcing also keeps your resources focused on the strength[…]

15 Nov, 2022

It’s fun and fruitful to allow an expert agency to take care of your business, but trust me, outsourcing has more for you! Since it’s not a bad idea to allow an expert to accept the responsibility of a support activity while you focus straight on the core. Huh! Outsourcing is doing wonders for businesses[…]

12 Nov, 2022

Do you also suppose that a BPO and Call Center are the same thing? They are not! Since BPO contracts to take responsibility for any function, a business wants to outsource. On the contrary, a call center services provider only takes care of the company’s inbound and outbound telephone calls[…]

20 May, 2022

Are you finding it difficult to differentiate between the most commonly confused terms, inbound and outbound calls? Here’s your chance to get at peace with both. Simply put, when a customer reaches out to a company’s customer service or support team, it is known as an inbound call[…]