Outsourced Tech Support Service - A Personal Assistant On-Call at All Times

All Star BPO is the most prominent outsourced technical support solutions in the world. We boast a nearly flawless 98% customer satisfaction rating.

Get the First-Class VIP Outsourced Tech Support

You've got a great business, and you know it. You've worked hard to get where you are, and you know that the key to continued success is staying on top of your game and being able to provide the best experience possible for your customers.

And no one knows how to do that better than All Star BPO Call Center! We provide outsourced technical support services that allow businesses to focus on their core competencies while tech support agents handle the calls and chats that come in every day.

We take care of everything from setting up call queues to handling customer requests so you can focus on what matters most: running your company.

All Star BPO Call Center is the premier outsourced technical support call center in the United States, with almost a decade of experience providing high-quality customer service to our clients. We handle all of your technology-related issues via live calls, chats, emails, and social media channels.

Our agents are professional and personable they'll make customers feel comfortable while they work through the issue. They'll give them a friendly reminder not to worry if they need to transfer customers to another agent or department. And if they need any additional information from clients, they'll give them plenty of time to respond before moving on with their solution.

You can choose from a range of plans based on what fits best with your needs. Our experts are available 24/7 and will work diligently to resolve any issue that comes up.

Exclusive and Secured Tech Support Addition to Your Luxurious Business

All Star BPO provides a high-rolling way to ensure your users are getting the best customer support available. By teaming up with All Star BPO, you can offer a prestigious service to your business clients and give your internal IT call agents more time to work on other projects.
Tech Support Call Agents
A happy customer needs to get back to business fast. We offer Live tech support via phone, screen sharing, email, IM, and social media support.
Remote Access Management
You need your technology to work flawlessly. We can ensure it does, and keep it that way from anywhere.
Help Desk Service
Reach your customers directly. We gain access to their computer and fix issues for them. You don't have to wait on hold to be more productive – both personally and professionally. .
Tech Sales Support
Achieving customer satisfaction rate is our marketing and sales goal. You get a sales rep at your fingertips, eliminating the need to hire and pay an in-house rep.
Query Response Service
We have a special department to handle your query. They will get to the root of whatever is messing up your tech and fix it right up.
Affordable and 24/7 Available
Get tech support at a bargain price and 24/7 which is a luxury that everyone wants, but very few can actually afford. Until now.

Our Clients Speak for Us

"I've worked with many outsourcing companies before but none as good as All Star BPO. Their tech support call agents are knowledgeable about all kinds of things and so friendly too! which makes it easy for them to fix any problem you might have. They're also very responsive when you need help—they always get back to me quickly so there's no delay in getting your issue resolved!

Gina Ogley

"I have been working with All Star BPO for a few years now, and I can honestly say that they are the best at what they do. The support team is always friendly, resourceful and eager to help. They have helped us with everything from tech support agents handling calls to emails and even social media messages. I especially love the fact that they provide a dedicated support manager so you can reach out directly if you have any questions or concerns. Their call center is located in the USA which makes it easier for me to communicate with them during business hours.

Lucy Moss

I am a customer of All Star BPO for over a year now and I have to say that I am beyond satisfied with the service. They have been able to resolve any issue I have had within 24 hours, which is great because I do not need to worry about my customers being unhappy or having any issues. I would definitely recommend them if you are looking for an outsourced technical support center!

Oswald Malone

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FAQs to Build Familiarity About How We Work

When you need your customers to be impressed and confident: Get a first class ticket to top-tier support at the last-place price.

We've also got some FAQs that might answer some of your questions. We have answered some of the most frequently asked questions by our clients and we hope it will help you as well. They cover topics like how we provide outsourced technical support, what makes us different from other companies, what our services include and don't include, and more!

If you have questions about All Star BPO, our services, or anything else, please don't hesitate to contact us at any time. We'll get back to you as soon as we can!

What does All Star BPO's Tech Support Call Center service hold for me? Why should I outsource my technical support? What makes All Star BPO's service better than other options out there? How do I know if my company needs outsourced technical support?

Remain Perfectly on Top with All Star BPO Tech Support Service

You're an expert we're your tech-savvy assistant.

When you need tech support, there's no point in wasting your time or money on a call center that can't help. You need a call center that is staffed with experienced, knowledgeable technicians who are committed to making sure your customers are taken care of and treated like royalty. That's why All Star BPO Call Center offers technical support outsourcing services to handle your leads whether coming from outbound or inbound call center service

We'll work with you to design a solution tailored to your needs, including:

  • Designing a plan for customer satisfaction by measuring metrics such as call abandonment rate and average handle time.

  • Establishing a data-driven strategy to improve customer service and keep customers coming back again and again.

  • Creating a culture of service excellence through training our staff on how to provide excellent customer service

Our goal is simple: To provide the highest level of customer satisfaction while helping businesses grow their brands.

We provide outsourced technical support for all major brand including:

Tier 1 Support:

Tier 1 support is the first line of defense for customers who have issues with their products or services. Our trained agents can provide basic troubleshooting in an effort to resolve user issues without escalating them to higher levels of support.

Tier 2 Support:

Tier 2 support provides more advanced troubleshooting and problem resolution for users with more complicated issues. These agents have extensive knowledge of the product or service they are supporting. This means that they have a deeper understanding of any complex technical issues and can work collaboratively with other members of the team to resolve these problems efficiently and effectively.

Tier 3 Support:

Tier 3 support is the highest level of customer service available at All Star BPO Call Center. Because these agents are highly skilled, they are able to provide advanced level troubleshooting and problem resolution for users experiencing very complicated technical issues. They also serve as liaisons between internal departments to ensure that all aspects of your business are working together smoothly and efficiently.

Our Blogs

20 Jan, 2023

How do call center agents manage so many calls in a day? You can imagine them sitting by the telephone and dialing random numbers. Pretty hectic, isn’t it? To your surprise, they don’t do that now. Thanks to the latest technology and computer system for existence. Now all they need is to[…]

19 Jan, 2023

Should you go for outsourcing your customer service? Sure, it is an excellent way of improving the quality of customer experience and reducing costs. Just remember that delegating this to expert services providers allows you to focus on your strengths. Plus, outsourcing your customer support[…]

09 Jan, 2023

Are you finding it hard to understand the term call center’s Shrinkage? It is the unavailability of call center agents to handle calls for any reason ranging from holidays to late arrivals. It’s a common problem in call centers, especially when there’s an increased customer demand but fewer people[…]

06 Jan, 2023

Are you wondering what an Omni Channel Call Center is all about? Is it different from the traditional one? Why is it termed ‘Omni’ anyways? A mini-channel call center is easier to read, so why don’t people call it that? Relax, as this exciting blog post covers all the answers you are trying to find. […]

31 Dec, 2022

Consider if you are a physician running a clinic with some patients to deal with daily. Your primary concern would be to devote proper time to each of them coming, addressing their health condition, and resolving their problems. But you will agree that it is not everything about[…]

30 Dec, 2022

How can appointment-setting services be of any use? Like anyone from the staff can set an appointment with the prospect. So, what makes these service providers so unique? Sure, any of your employees can easily handle these duties, but the question is, for how long? Because a prospect[…]

27 Dec, 2022

An inbound call center receives too many calls on a regular basis. How do they manage to deal with all of them? More importantly, how do they ensure these calls are transferred to the suitable agent? I can hear you saying Interactive Voice Response (IVR). Not at all, because it only[…]

26 Dec, 2022

Does the term IVR still sound confusing? No more, as we have some exciting information for you on that in this amazing write-up. Shortly, it stands for Interactive Voice Response, and it’s a great way to improve your call center operations and customer experience. No wonder you[…]

23 Dec, 2022

Call center agents are an essential part of a call center’s success. They become the face of an organization when being assigned the role of customer support representatives. They have to handle customer queries, complaints, requests, and more when they are on the phone with customers[…]

22 Dec, 2022

Are you curious to find out how you can improve your call center productivity? Don’t worry; you are in a perfect spot to learn that. Determining the call center’s productivity is crucial as it’s a key factor for its success. It’s not just about how many calls you get but also how well they are […]

21 Dec, 2022

Are you still wandering to find a satisfactory answer to what are types of communication styles? Well, there are four, and this blog post is your opportunity to know them all. The fact is that communication is a key to building relationships, and people tend to communicate in one of these styles[…]

20 Dec, 2022

Is the term ‘cold call’ still sounds confusing? We bet it won’t be anymore when you give this interesting write-up a good read. A cold call is when someone calls a stranger on the phone and tries to sell them something or get more information about them. Remember that it is one of the most […]

19 Dec, 2022

Are you wondering whether hiring a call answering service is good for your small business? You bet it is in many ways! You can’t deny how it provides convenience and reliability to entrepreneurs with a limited budget to spend on an important support activity. Not to forget[…]

17 Dec, 2022

Can’t figure out what back office support means? Maybe someone has asked you to define back office support, and you have googled it instantly to land here. Don’t worry; you are in the right spot for that! In simple words, these are the activities that aren’t customer-facing[…]

16 Dec, 2022

Are you still wondering what a call center actually does? We bet you won’t again if you could invest 5 minutes of your time into reading this interesting write-up. That’s right, we have a lot for you on call center services, what a call center does, and more in this very informative blog post. So, […]

15 Dec, 2022

Ever wondered why some healthcare call centers perform well while others struggle to find their feet in the industry? Maybe they are following good strategies or must have highly competent staff. In short, it could be anything that is clicking for a specific call center. And, we couldn’t know what exactly it is[…]

02 Dec, 2022

You must not have thought chatbots could play such an important role in the organization’s success, have you? It means you are still unaware of the benefits of chatbots. Like you don’t know how they are a cheap alternative to keeping full-time employees, do you? It tells that you[…]

02 Dec, 2022

Why would companies opt for outsourcing? Keeping an in-house resource sounds like a better idea, doesn’t it? Not for many organizations, at least not for the newly incorporated. Because the cost of maintaining such a department may be a little too much for their budget[…]

30 Nov, 2022

We bet you are hearing a lot about outsourcing as the business way to thrive. But there needs to be a convincing answer for why it is important. And we can guess it right that you have yet to find a satisfactory answer or you won’t be wandering still. It means we already know what […]

30 Nov, 2022

So, you have recently set up a call center and are now looking to sign some clients. But they are not easy to come by, are they? Not that difficult as well, though. Yes, if you could take care of a few things, you’ll have some businesses running to you for call center outsourcing. Speaking […]

30 Nov, 2022

Are you having a tough time understanding the difference between answering services and call center services? Yes, the two reads like the same thing, don’t they? Maybe you should know that business answering service providers handle incoming telephone calls, while a call center does this and more[…]

24 Nov, 2022

Are you having a hard time finding good information about the BPO call center? Don’t worry! We have a lot on the subject for you here. Precisely, it is a third-party company accepting the responsibility of a business call center function. Businesses outsource for a number of reasons. Plus[…]

24 Nov, 2022

Do you know that a call center also has types? Maybe you never thought about it. Since to this point, you picture it as an organized place full of people busy making random marketing calls to people around the globe. That’s right, call centers do that, but it’s just one of the many things they […]

23 Nov, 2022

As you hear the word call center, those sugar-coated calls from telemarketing agents must pop up in your mind, putting you in a bad mood to read the rest of this article. Hold on, as you might be perceiving it differently. A call center deals with incoming and outgoing calls[…]

22 Nov, 2022

Are you wondering how the two terms, inside sales and outside sales different? If you could invest 5 minutes reading this informative write-up, you won’t bother researching them again. Difference between inside and outside sales is more like it is between the two words, inside and outside[…]

18 Nov, 2022

A call center agent must consistently interact with customers and potential customers over the phone. Therefore, effective communication plays an integral role here. Just imagine if the agent lacks good communication skills; how can he make a potential customer properly understand[…]

17 Nov, 2022

Are you in two minds about using automated medical answering services? Yeah, the receptionist could easily handle those patient calls. So, what’s the advantage of automating your medical office? But your receptionist is unsure when a patient will call, isn’t she? Maybe she is wondering[…]

16 Nov, 2022

Are you on the hunt for the best call center outsourcing companies in the USA? Perhaps you have decided to outsource this vital business function. Rightly so, as you can’t be the jack of all trades. Whereas outsourcing also keeps your resources focused on the strength[…]

15 Nov, 2022

It’s fun and fruitful to allow an expert agency to take care of your business, but trust me, outsourcing has more for you! Since it’s not a bad idea to allow an expert to accept the responsibility of a support activity while you focus straight on the core. Huh! Outsourcing is doing wonders for businesses[…]

12 Nov, 2022

Do you also suppose that a BPO and Call Center are the same thing? They are not! Since BPO contracts to take responsibility for any function, a business wants to outsource. On the contrary, a call center services provider only takes care of the company’s inbound and outbound telephone calls[…]

20 May, 2022

Are you finding it difficult to differentiate between the most commonly confused terms, inbound and outbound calls? Here’s your chance to get at peace with both. Simply put, when a customer reaches out to a company’s customer service or support team, it is known as an inbound call[…]