Reliable Medical Answering Services: Stress-Free Solution to Complex Problems

Let Us Do The Heavy Lifting For You

Luxury BPO - The Quintessential Executive Medical Answering Service Assistance

If you're providing healthcare services, wouldn't you want to offer your patients the same level of luxury that five-star hotels do?

Your patients deserve to receive the best care possible, and that starts with our medical answering service. All Star BPO call center is the preeminent medical answering service provider for the healthcare sector.

Our virtual medical phone answering service will allow your whole team to perform well with worry-free sleep.

Every call is answered promptly. Our specially trained staff triage your calls, connect you to care and make sure your information is forwarded to the appropriate team. You don't have to do any of it.

Our physician answering service will always treat you with respect and courtesy. The team of specialists is ready to give you their undivided attention when dealing with any issues or concerns that may arise during your visit with us!

Medical Answering Service

Market Competitive Healthcare Phone Answering Solutions

We're going to make you feel like your life has never been so easy. We'll be there for you when you need us, and you'll get nothing but the best service available.

100% HIPAA Compliant
100% HIPAA Compliant
We're HIPAA compliant. In the medical industry, that's HUGE! We ensure both your protection and your business success.
Secure Messaging
Secure Messaging
Enlist In-House Answering Services and enjoy Secure messaging features like voice mail to email, automated attendant and more.
Highly Trained Agents
Highly Trained Agents
If you want a personal touch coupled with superior and trained support, then you should use the Medical Answering Service by All Star BPO. .
After-Hours Answering Service
After-Hours Answering Service
Your business is important even when the office is closed. Never miss a call with our answering service for doctors. Ever!
24/7 Availability
24/7 Availability
It's available when you need it. Get immediate medical practice help no matter what time it is. You just have to call to go for our medical answering services.
We offer affordable solutions at all levels to fit the individual needs of your medical centers without compromising quality.

Our Clients' Stance For Dedicated Medical Answering Managers

Ned Horton

I would be happy to recommend All Star BPO to any of my fellow medical professionals. You guys have been great for the past 5 years to date! I appreciate the professional and friendly service you provide. My patients don't feel like they are leaving a message at an answering service because they can leave a message with a live person.

Ned Horton
Whitney Montgomery

All Star BPO is the best at what they do. They have a professional staff who always greet you with a smile and make you feel like a valued client. We started using their answering service as soon as we opened our practice, and I can say that they have helped make our lives much easier. They provide excellent customer service and are able to answer any of our questions with ease. I am happy to recommend them to anyone who is looking for an answering service.

Whitney Montgomery
Vera Shelton

All Star BPO has provided us with excellent customer service since the very beginning. For my team, it's easy to work with them as they always provide prompt, accurate service. Their staff members are polite and professional. I feel like I am their only client because of the special attention they provide me on a daily basis.

Vera Shelton

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FAQs- An Answer to Your Patient Service Needs

et us handle the phones at your medical practice!

With All Star BPO's medical answering service, you'll get a team of medical professionals on your side—24 hours a day, 7 days a week. 

We'll manage your calls, screen them for medical emergencies, and ensure that patients are connected with appropriate staff members. You'll be able to focus on what you do best: helping people.

We can give you the assistance you need by providing receptionists to answer all incoming calls during business hours; after-hours callbacks; voicemail messages; faxes; email alerts; appointment reminders; and more.

What does All Star BPO provide for its clients? What are the benefits of using your medical office answering service? How do you handle after-hours emergencies in medical centers? How much does it cost to use a medical phone service?

Get Access to a Licensed Registered Medical Answering Service

All Star BPO is a leading provider of medical answering services to the US-based healthcare sector. We provide 24/7 support, 365 days a year, and our experienced team of medical professionals can handle any type of calls from patients, doctors, nurses, and other medical personnel.

Our medical answering service is the best in the business. It's like having a secretary at your disposal, but with more brains and less work ethic.

Our medical answering services include:

  • Voice mail messages from patients are routed back to physicians in a timely manner.
  • Automatic call transfers from voice mail directly to your cell phone or office phone if you miss a call or are unavailable.
  • 24/7 live operator coverage for after-hours emergencies including weekends and holidays.

Physicians can continue to practice medicine while their calls are being answered by our medical phone answering experts!

Error Free Dispatching

Errors are a major concern for healthcare professionals and their patients. The last thing you want is to be on the phone with the wrong person, or for them to be on hold for too long. We take care of those issues for you by making sure that when your patients call in, they get the right person immediately and without any confusion.

Appointment Reminder

Patients may forget their appointments or change their minds about coming in at all! While we cover everything in the lead qualification service process. We make sure that they don’t miss their appointments by sending them reminders via text message or email. You won’t have to worry about these appointments falling through the cracks anymore!

Patient Appointment Scheduling

We can help your patients schedule appointments with doctors or specialists for their needs! We can do this over the phone or online. This way, you don’t have to worry about having enough staff members available at all times. We can handle it all to make patient visits more convenient!

Emergency Answering Service

It is a 24*7 live answering service that provides healthcare professionals with an immediate response to their patients’ calls, in case of any emergency. The service can be customized according to the needs of the client. You will never hear "I'm sorry I missed your call!" ever again.

Medical Office IVR/ Auto Attendant

This service is the most common of all the other sub-services. It is usually used by medical offices and clinics as a direct response call center service to doctors, nurses, or receptionists who are not available at that time. We will help you in maintaining consistency in communication with patients. Moreover, we will facilitate in reducing call handling costs for organizations.

Medical Virtual Receptionist

Our Medical Virtual Receptionist service allows you to have a virtual receptionist who can handle calls from both patients and visitors. This means they can answer questions, schedule appointments, and help patients find their way around your building.

Our Blogs

20 Jan, 2023

How do call center agents manage so many calls in a day? You can imagine them sitting by the telephone and dialing random numbers. Pretty hectic, isn’t it? To your surprise, they don’t do that now. Thanks to the latest technology and computer system for existence. Now all they need is to[…]

19 Jan, 2023

Should you go for outsourcing your customer service? Sure, it is an excellent way of improving the quality of customer experience and reducing costs. Just remember that delegating this to expert services providers allows you to focus on your strengths. Plus, outsourcing your customer support[…]

09 Jan, 2023

Are you finding it hard to understand the term call center’s Shrinkage? It is the unavailability of call center agents to handle calls for any reason ranging from holidays to late arrivals. It’s a common problem in call centers, especially when there’s an increased customer demand but fewer people[…]

06 Jan, 2023

Are you wondering what an Omni Channel Call Center is all about? Is it different from the traditional one? Why is it termed ‘Omni’ anyways? A mini-channel call center is easier to read, so why don’t people call it that? Relax, as this exciting blog post covers all the answers you are trying to find. […]

31 Dec, 2022

Consider if you are a physician running a clinic with some patients to deal with daily. Your primary concern would be to devote proper time to each of them coming, addressing their health condition, and resolving their problems. But you will agree that it is not everything about[…]

30 Dec, 2022

How can appointment-setting services be of any use? Like anyone from the staff can set an appointment with the prospect. So, what makes these service providers so unique? Sure, any of your employees can easily handle these duties, but the question is, for how long? Because a prospect[…]

27 Dec, 2022

An inbound call center receives too many calls on a regular basis. How do they manage to deal with all of them? More importantly, how do they ensure these calls are transferred to the suitable agent? I can hear you saying Interactive Voice Response (IVR). Not at all, because it only[…]

26 Dec, 2022

Does the term IVR still sound confusing? No more, as we have some exciting information for you on that in this amazing write-up. Shortly, it stands for Interactive Voice Response, and it’s a great way to improve your call center operations and customer experience. No wonder you[…]

23 Dec, 2022

Call center agents are an essential part of a call center’s success. They become the face of an organization when being assigned the role of customer support representatives. They have to handle customer queries, complaints, requests, and more when they are on the phone with customers[…]

22 Dec, 2022

Are you curious to find out how you can improve your call center productivity? Don’t worry; you are in a perfect spot to learn that. Determining the call center’s productivity is crucial as it’s a key factor for its success. It’s not just about how many calls you get but also how well they are […]

21 Dec, 2022

Are you still wandering to find a satisfactory answer to what are types of communication styles? Well, there are four, and this blog post is your opportunity to know them all. The fact is that communication is a key to building relationships, and people tend to communicate in one of these styles[…]

20 Dec, 2022

Is the term ‘cold call’ still sounds confusing? We bet it won’t be anymore when you give this interesting write-up a good read. A cold call is when someone calls a stranger on the phone and tries to sell them something or get more information about them. Remember that it is one of the most […]

19 Dec, 2022

Are you wondering whether hiring a call answering service is good for your small business? You bet it is in many ways! You can’t deny how it provides convenience and reliability to entrepreneurs with a limited budget to spend on an important support activity. Not to forget[…]

17 Dec, 2022

Can’t figure out what back office support means? Maybe someone has asked you to define back office support, and you have googled it instantly to land here. Don’t worry; you are in the right spot for that! In simple words, these are the activities that aren’t customer-facing[…]

16 Dec, 2022

Are you still wondering what a call center actually does? We bet you won’t again if you could invest 5 minutes of your time into reading this interesting write-up. That’s right, we have a lot for you on call center services, what a call center does, and more in this very informative blog post. So, […]

15 Dec, 2022

Ever wondered why some healthcare call centers perform well while others struggle to find their feet in the industry? Maybe they are following good strategies or must have highly competent staff. In short, it could be anything that is clicking for a specific call center. And, we couldn’t know[...]

02 Dec, 2022

You must not have thought chatbots could play such an important role in the organization’s success, have you? It means you are still unaware of the benefits of chatbots. Like you don’t know how they are a cheap alternative to keeping full-time employees, do you? It tells that you[…]

02 Dec, 2022

Why would companies opt for outsourcing? Keeping an in-house resource sounds like a better idea, doesn’t it? Not for many organizations, at least not for the newly incorporated. Because the cost of maintaining such a department may be a little too much for their budget[…]

30 Nov, 2022

We bet you are hearing a lot about outsourcing as the business way to thrive. But there needs to be a convincing answer for why it is important. And we can guess it right that you have yet to find a satisfactory answer or you won’t be wandering still. It means we already know what […]

30 Nov, 2022

So, you have recently set up a call center and are now looking to sign some clients. But they are not easy to come by, are they? Not that difficult as well, though. Yes, if you could take care of a few things, you’ll have some businesses running to you for call center outsourcing. Speaking […]

30 Nov, 2022

Are you having a tough time understanding the difference between answering services and call center services? Yes, the two reads like the same thing, don’t they? Maybe you should know that business answering service providers handle incoming telephone calls, while a call center does this and more[…]

24 Nov, 2022

Are you having a hard time finding good information about the BPO call center? Don’t worry! We have a lot on the subject for you here. Precisely, it is a third-party company accepting the responsibility of a business call center function. Businesses outsource for a number[...]

24 Nov, 2022

Do you know that a call center also has types? Maybe you never thought about it. Since to this point, you picture it as an organized place full of people busy making random marketing calls to people around the globe. That’s right, call centers do that, but it’s just one of the many things[...]

23 Nov, 2022

As you hear the word call center, those sugar-coated calls from telemarketing agents must pop up in your mind, putting you in a bad mood to read the rest of this article. Hold on, as you might be perceiving it differently. A call center deals with incoming and outgoing calls[…]

22 Nov, 2022

Are you wondering how the two terms, inside sales and outside sales different? If you could invest 5 minutes reading this informative write-up, you won’t bother researching them again. Difference between inside and outside sales is more like it is between the two words, inside and outside[…]

18 Nov, 2022

A call center agent must consistently interact with customers and potential customers over the phone. Therefore, effective communication plays an integral role here. Just imagine if the agent lacks good communication skills; how can he make a potential customer properly understand[…]

17 Nov, 2022

Are you in two minds about using automated medical answering services? Yeah, the receptionist could easily handle those patient calls. So, what’s the advantage of automating your medical office? But your receptionist is unsure when a patient will call, isn’t she? Maybe she is wondering[…]

16 Nov, 2022

Are you on the hunt for the best call center outsourcing companies in the USA? Perhaps you have decided to outsource this vital business function. Rightly so, as you can’t be the jack of all trades. Whereas outsourcing also keeps your resources focused on the strength[…]

15 Nov, 2022

It’s fun and fruitful to allow an expert agency to take care of your business, but trust me, outsourcing has more for you! Since it’s not a bad idea to allow an expert to accept the responsibility of a support activity while you focus straight on the core. Huh! Outsourcing is doing wonders for businesses[…]

12 Nov, 2022

Do you also suppose that a BPO and Call Center are the same thing? They are not! Since BPO contracts to take responsibility for any function, a business wants to outsource. On the contrary, a call center services provider only takes care of the company’s inbound and outbound telephone calls[…]

20 May, 2022

Are you finding it difficult to differentiate between the most commonly confused terms, inbound and outbound calls? Here’s your chance to get at peace with both. Simply put, when a customer reaches out to a company’s customer service or support team, it is known as an inbound call[…]